Things I've built

Led structured problem solving, market analysis, and strategic research across financial services and payments engagements to help clients solve complex business challenges and improve decision-making speed.

Worked closely with cross-functional teams and senior client stakeholders to align strategic priorities, streamline execution, and deliver transformation initiatives with measurable business outcomes.

Built CXO-ready presentations, executive dashboards, and insight-led narratives by converting large, complex datasets into clear recommendations that informed leadership decisions, process optimization, and growth strategies.

Also contributed to RFPs, case studies, POV development, and internal practice-building initiatives, strengthening go-to-market capabilities and supporting future client opportunities.

Led the end-to-end product strategy and lifecycle management for multiple banking products across the liabilities business, driving customer retention growth of 11-14% through customer-centric feature enhancements, product innovation, and experience-led redesign.

Owned initiatives spanning new product development, digital onboarding transformation, rewards strategy, and process standardisation, translating customer insights, market trends, and regulatory requirements into scalable product solutions.

Partnered closely with technology, operations, compliance, and field teams to identify product gaps, prioritize high-value enhancements, and launch products such as safe deposit lockers, corporate salary solutions, consultant offerings, and digital RM modules.

These initiatives strengthened customer engagement, improved onboarding efficiency, streamlined complaint tracking, and created a more scalable product operating model for the bank.